Support

Write to support@whereivebeen.world. Tell us what you expected to happen, what happened instead, and which device you're on — that's usually everything we need to start.

If you're signed in, there's also a contact form inside the app under your menu. It reaches us with your account attached so we can look things up directly, and Pro members' messages go to the front of the queue.

Billing is handled by the store you bought from, so that's where the charge and the cancellation live — not with us.

• iPhone or iPad — open Settings, tap your name at the top, then Subscriptions. Where you can renew, switch plans, or cancel. If you paid on this Apple ID and Pro hasn't appeared, open the pricing page in the app and choose Restore existing purchase.
• Android — open the Google Play app, tap your profile picture, then Payments and subscriptions to change or cancel. The same restore option is on the pricing page inside the app.
• Paid on the website — sign in and open the pricing page, then Manage subscription. That opens the billing portal where you can update your card, switch between monthly and annual, or cancel.

Cancelling stops future charges and keeps Pro until the end of the period you already paid for. Charged by mistake, or charged twice? Email us from the address on the account and we'll sort it out.

Two quick things fix most of what reaches us: sign out and back in, which refreshes your plan and your badges, and update the app to the newest version, since fixes land there first. If a photo won't upload or a pin looks wrong, a screenshot with your message saves a round trip.

Found something that exposes another traveller's data or lets someone use the app without paying? Email support@whereivebeen.world with the subject line "security" and we'll respond directly.